Private Villa with 4-Bedrooms

Unacceptable Cleanliness and Disappointing Management Response Positive: The property at Isle of Palms was large, spacious and well laid out, with plenty of room for our family. The resort itself was lovely, with great-looking facilities, although unfortunately we didn’t get to make use of them due to the rainy weather over the weekend. We had absolutely no issues with the resort itself and actually enjoyed the location enough to extend our stay for another couple of nights, booking directly through the resort. Negative: Unfortunately, our experience with staying at 112 and its management was far less positive. Firstly, the air conditioning wasn’t working when we arrived, and after informing them it took another two days to have it repaired, which was frustrating and inconvenient after a few 30 degree humid days. Online response time was slow and they did not understand the issue and kept telling me to make sure it was set to cool (as if I didn’t know that, issue was with power supply which had to be reset outside somewhere). More concerning was what we discovered on our third night. The master bed had a doona sandwiched between two clean sheets, and when we uncovered it, we found what appeared to be dried vomit stuck to the doona, along with multiple bloodstains. It was absolutely disgusting and clearly something that should have been picked up during cleaning. Andrew was sent to the property to address theses issues, as well as the Tv which doesn’t turn on with the remote but does at the side. Unfortunately, rather than acknowledging how unacceptable the situation was, we found his manner aggressive, dismissive and confrontational. He even attempted to suggest that we were responsible for the stains, despite the marks appearing old and the surrounding sheets and bedding being clean. Mistakes happen, and we understand that things can occasionally be missed during cleaning. However, finding bodily fluids on bedding provided to guests is a serious hygiene concern. What made the experience significantly worse was the response from management. A simple apology, some accountability and an acknowledgment that this should never have happened would have gone a long way. Instead, we were left feeling as though our legitimate concerns were being dismissed and the blame shifted onto us. Andrew got aggressive, calling me ridiculous but photos show how unclean it was!

Positive: Close to shops. Beautiful view. Spa pool. Private pool. Easy to find and access. Negative: The weather. It was quite chilly and showered a lot of the time so couldn't use the private pool.

Apart from that, the stay was good. Thank you Positive: Great location. Beds were comfy Negative: The locks weren’t working on some of the doors including the toilet door downstairs. The iron was broken? Or had a chip at the front on the metal. We didn’t ant to use it in case it damaged our clothes so we had to buy an iron from kmart to use while we were there.